If it has been more than 24 hours since you requested the password reset, request a new password reset at /forgot_password.Zoom's reset-password links stay valid for 24 hours or until you send another reset-password email. If possible, wait to see if you receive it. While most mail servers receive Zoom's password-reset emails within a few minutes, some mail servers may take 30 minutes or longer. If you didn't receive the confirmation email to reset your password, please check your Spam folder and confirm that is allowed in your inbox. Here is some additional information on how to reset your Facebook, Apple, or Google password. If you sign in with Facebook, Apple, or Google-and you do not know your Facebook, Apple, or Google password-you will need to reset your password there. If part of a business or education account, try signing in with single sign-on (SSO) at your vanity URL, for example,.Try signing in with Google, Apple, or Facebook.Confirm that the email address was entered correctly.If you received a message that no account was found when you attempted to reset your password, this means that Zoom's system did not find a Zoom account to match the email address and password-login credentials that you entered. How to troubleshoot common password reset issues Account does not exist ![]() If you are an account owner or admin, learn how to change a user's password. ![]() How to reset a password for a user in your accountĪccount owners, admins, and custom role members with full User Management privileges are able to change an account user's password from the User Management section of the Zoom web portal. Note: You will also receive an email confirmation that your password has been reset.
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